City of Takoma Park, MD Class Specification
CLASS TITLE: Right of Way Maintenance Technician
DEPARTMENT: Public Works
REPORTS TO: Right of Way Maintenance Supervisor
FLSA STATUS: N
SALARY GRADE: 26
EEO CODE: 8
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JOB SUMMARY AND DISTINGUISHING FEATURES OF THE WORK
Under general supervision, performs a variety of routine maintenance duties within assigned area in parks or streets.
Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands all City services, maintains pleasant and professional image. Anticipates, monitors and meets the needs of internal and external customers and responds to them in an appropriate manner. Continually seeks to provide the highest quality service to all customers. Listens carefully when dealing with the public and communicates concern through tone of voice and by taking action to solve their problems in a timely manner. Follows up in a timely fashion on requests for service filed through ACTion. Complies with the City’s Customer Service Policy, including 24-hour response time for telephone calls and e-mails. Explains departmental and City issues to the public in a manner that demonstrates interest and concern for their problems. Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.
Communicates well both verbally and in writing when required, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts. Keeps key employees informed regarding relevant information. Shares information with other members of the team to foster teamwork and to further attainment of the City’s goals. Written and oral information is presented in a manner that projects a positive and professional image of the City.
Reports problems, concerns, issues that should be corrected. Readily shares information and ensures that team members are kept informed and up-to-date. Establishes team and individual accountability for goals, objectives and outcomes. Intervenes as necessary to identify and resolve conflict among team members. Makes conscious and deliberate efforts to build team spirit and identity.
Understands duties and responsibilities, has necessary technical skills, understands the City’s mission/values, keeps job knowledge current. Demonstrates the appropriate level of proficiency in the principles and practices of one’s field or profession. Demonstrates a commitment to continuous improvement, including the understanding and application of technology where appropriate. Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. Prioritizes well and reacts to opportunities. Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports City values, conveys good news and bad. Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner.
Understands specialty equipment, keeps knowledge up-to-date, is a technical resource for others, follows technology practices and standards.
Promotes mutual respect, keeps workplace clean and safe, supports safety programs. Acknowledges that accidents are avoidable and that any accidents which involve them are not due to their carelessness.
ESSENTIAL JOB FUNCTIONS
Performs routine maintenance and basic repairs on equipment and vehicles utilized in the performance of essential functions of the position.
Operates equipment to remove snow and ice from streets and grounds.
Operates heavy equipment in the maintenance of parks and streets.
Pours and finishes concrete surfaces. Repairs and replaces curbs and gutters.
Mows grass, removes leaves, maintains park beds and lawns; plants trees, shrubs, weeds and waters as needed.
Delivers mulch to residents.
Maintains right-of-ways including: trimming trees and bushes, weed removal, mowing grass, and removing trash and debris.
Performs asphalt repairs; patches pot holes on City streets.
Trims and prunes trees.
Maintains playground equipment and benches.
Removes trash from the City parks.
Performs basic carpentry and electrical work.
Cleans and removes trash from storm drains.
Installs and maintains signs within the City.
Paints curbs, crosswalks, and speed humps.
Removes leaves from the City streets and park areas using rakes and leaf vacuum.
IMPORTANT JOB FUNCTIONS
Assists in preparation for special events within the City.
Assists other Divisions as needed.
Performs other related duties as assigned.
MATERIAL AND EQUIPMENT USED
- Ground Maintenance Equipment
- Chain Saw
- Skid Steer
- Jack Hammer
- Back Hoe
- Concrete Saw
- Concrete Mixer
- Heavy/Light Duty Vehicles
- Asphalt Cutter
- Crack Filler
- Light /Medium Duty Trucks
- Leaf Vacuum
- Grinding Wheel
- Miscellaneous Power Tools
- Post Hold Digger
- Plow and Salt Spreader
MINIMUM QUALIFICATIONS REQUIRED
Education and Experience
High School diploma or GED; and,
One year of progressively responsible related experience; or,
Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Licenses and Certifications
Valid Commercial Driver's License.
KNOWLEDGE, SKILLS, AND ABILITIES
Operation and maintenance of all equipment utilized in the performance of the essential functions of the job.
Methods of concrete finish work, black top construction, and other roadway maintenance and repair techniques.
General landscape practices and planting techniques.
Playground equipment maintenance and safety guidelines.
Principles and practices of turf maintenance.
Basic repair and maintenance of general equipment used in grounds maintenance.
Basic painting using a sprayer.
Installation of thermoplastic street marking using a heat gun.
Tree pruning techniques, proper use of chain saw, chipper, pole saw and loppers.
Using tact, discretion, initiative and independent judgment within established guidelines.
Repairing and maintenance roadways, sidewalks, and streets.
Use of all equipment required to perform the essential functions of the job.
Mental and Physical Abilities
Ability to read and interpret documents such as safety rules, pesticide labels, operation and maintenance instructions, procedure manuals, and so forth.
Ability to understand and carry out oral and written instructions, giving close attention to detail and accuracy.
Ability to deal with problems involving several concrete variables in standardized situations.
While performing the essential functions of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and lift and/or move up to 50 pounds.
While performing the essential functions of this job the employee is occasionally required to lift and/or move up to 100 pounds.
While performing the essential functions of this position the employee is frequently exposed to fumes or airborne particles, outdoor weather conditions, work near moving mechanical parts, risk of electrical shock, work near moving mechanical parts, and toxic or caustic chemicals.
The incumbent's working conditions are typically moderately quiet to loud.
file: Right of Way Maintenance Technician
This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.