City of Takoma Park, MD Class Specification
CLASS TITLE: Right of Way Crew Leader
DEPARTMENT: Public Works
REPORTS TO: Right of Way Supervisor
FLSA STATUS: N
SALARY GRADE: 28
EEO CODE: 8
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JOB SUMMARY AND DISTINGUISHING FEATURES OF THE WORK
Under general supervision, oversees a crew of workers performing general park maintenance and/or street maintenance duties in an assigned department; establishes work standards and ensures that they are met, inspects the work, and performs maintenance work as necessary.
Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands all City services, maintains pleasant and professional image. Anticipates, monitors and meets the needs of internal and external customers and responds to them in an appropriate manner. Continually seeks to provide the highest quality service to all customers. Listens carefully when dealing with the public and communicates concern through tone of voice and by taking action to solve their problems in a timely manner. Complies with the City’s Customer Service Policy, including 24-hour response time for telephone calls and e-mails. Explains departmental and City issues to the public in a manner that demonstrates interest and concern for their problems. Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.
Communicates well both verbally and in writing when required, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts. Keeps key employees informed regarding relevant information. Shares information with other members of the team to foster teamwork and to further attainment of the City’s goals. Written and oral information is presented in a manner that projects a positive and professional image of the City.
Reports problems, concerns, issues that should be corrected. Readily shares information and ensures that team members are kept informed and up-to-date. Establishes team and individual accountability for goals, objectives and outcomes. Intervenes as necessary to identify and resolve conflict among team members. Makes conscious and deliberate efforts to build team spirit and identity.
Understands duties and responsibilities, has necessary technical skills, understands the City’s mission/values, keeps job knowledge current. Demonstrates the appropriate level of proficiency in the principles and practices of one’s field or profession. Demonstrates a commitment to continuous improvement, including the understanding and application of technology where appropriate. Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. Prioritizes well and reacts to opportunities. Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others. Knows when to notify and/or involve the department head or the City Manager prior to making a decision.
Keeps information organized and accessible, maintains clean/functional work space, works systematically/efficiently, manages time well.
Promotes mutual respect, keeps workplace clean and safe, supports safety programs. Acknowledges that accidents are avoidable and that any accidents which involve them are not due to their carelessness.
ESSENTIAL JOB FUNCTIONS
Enforces the rules and regulations of the department.
Provides technical expertise on the job.
Communicates with team leaders, co-workers and other department staff as necessary.
Inspects the quality of the work performed.
Performs all the essential functions of crew members as required.
Carries out leadworker responsibility including: training in job skills; assigning and directing work; making recommendations in performance appraisal; addressing complaints and reporting problems to supervisor.
IMPORTANT JOB FUNCTIONS
Performs other related duties as assigned.
MATERIAL AND EQUIPMENT USED
- Ground Maintenance Equipment
- Chain Saw Bob Cat
- Airless Paint Sprayer
- Jack Hammer
- Back Hoe
- Concrete Saw
- Heavy/Light Duty Vehicles
- Asphalt Cutter
- Crack Filler
- Light Duty Trucks
- Leaf Vacuum
- Grinding Wheel
- Heavy Duty Trucks
- Miscellaneous Hand Tools
- Paint Sprayer
- Miscellaneous Power Tools
- Miscellaneous Grounds Maintenance Equipment
- Post Hole Digger
- Dump Truck/Plow
MINIMUM QUALIFICATIONS REQUIRED
Education and Experience
High School diploma or GED; and,
Two to three years of progressively responsible related experience; or,
Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Licenses and Certifications
First Aid, AED and CPR Certification.
KNOWLEDGE, SKILLS, AND ABILITIES
Principles and practices of maintenance and heavy to light equipment.
Grounds and landscape maintenance, including plant and tree identification.
Basic budgetary principles and practices.
Administration of staff and activities, either directly or through subordinate supervision.
All computer applications and hardware related to performance of the essential functions of the job.
Using tact, discretion, initiative and independent judgment within established guidelines.
Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.
Communicating clearly and effectively, both orally and in writing.
Planning, organizing, assigning, directing, reviewing and evaluating the work of staff.
Selecting and motivating staff and providing for their training and professional development.
Mental and Physical Abilities
Ability to speak effectively before groups of employees.
Ability to read and interpret documents such as safety rules, operation and maintenance instructions, procedure manuals, and so forth.
Ability to add, subtract, multiply and divide whole numbers, common fractions and decimals.
Ability to deal with problems involving several concrete variables in standardized situations.
While performing the essential functions of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, speak and hear, and lift and/or move up to 50 pounds.
While performing the essential functions of this job the employee is occasionally required to lift and/or move more than 100 pounds.
While performing the essential functions of this position the employee is regularly exposed to work near moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, toxic or caustic chemicals, and risk of electrical shock.
The incumbent's working conditions are typically moderately quiet to loud.
file: Right of Way Crew Leader
This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.