City of Takoma Park, MD Class Specification
CLASS TITLE: Police Lieutenant
REPORTS TO: Police Captain
FLSA STATUS: E
SALARY GRADE: 7
EEO CODE: 4
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JOB SUMMARY AND DISTINGUISHING FEATURES OF THE WORK
Under general administrative direction, supervises the day-to-day operations and staff of assigned division within the Police Department.
Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands all City services, maintains pleasant and professional image. Anticipates, monitors and meets the needs of internal and external customers and responds to them in an appropriate manner. Continually seeks to provide the highest quality service to all customers. Listens carefully when dealing with the public and communicates concern through tone of voice and by taking action to solve their problems in a timely manner. Complies with the City’s Customer Service Policy, including 24-hour response time for telephone calls and e-mails. Explains departmental and City issues to the public in a manner that demonstrates interest and concern for their problems. Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.
Communicates well both verbally and in writing when required, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts. Keeps key employees informed regarding relevant information. Shares information with other members of the team to foster teamwork and to further attainment of the City’s goals. Written and oral information is presented in a manner that projects a positive and professional image of the City.
Reports problems, concerns, issues that should be corrected. Readily shares information and ensures that team members are kept informed and up-to-date. Establishes team and individual accountability for goals, objectives and outcomes. Intervenes as necessary to identify and resolve conflict among team members. Makes conscious and deliberate efforts to build team spirit and identity.
Understands duties and responsibilities, has necessary technical skills, understands the City’s mission/values, keeps job knowledge current. Demonstrates the appropriate level of proficiency in the principles and practices of one’s field or profession. Demonstrates a commitment to continuous improvement, including the understanding and application of technology where appropriate. Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. Prioritizes well and reacts to opportunities. Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Plans for and uses resources efficiently, always looks for ways to reduce costs, creates accurate and realistic budgets and budget projections, tracks and adjusts budgets, contributes to budget planning. Prepares and submits budget within specified time constraints. Anticipates departmental operating and capital needs and budgets adequately for needed expenditures. Reports departmental expenditures within specified time constraints. Bills are submitted for payment on time. Completes and files all applicable reports related to grants, agenda items, etc. within specified deadlines. Anticipates long-term budgeting needs in manner that allows the City to anticipate and plan for sources of revenues for extraordinary future expenses. Controls expenditures to deliver department's services within agreed upon budget. Follows established procurement procedures in obtaining goods and services.
Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others. Knows when to notify and/or involve the department head or the City Manager prior to making a decision.
Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, provides guidance and assistance to improve performance. Allocates work with adequate number of personnel so that project deadlines are never missed due to manpower allocation. Fully understands provisions of applicable collective bargaining agreement and ensures compliance with it. Consistently applies policies and procedures in an equitable manner with no valid complaints from subordinates. Trains and instructs employees in proper City techniques and procedures, including those designed to provide a safe working environment. Communicates job expectations and monitors employee progress such that there is sufficient documentation to justify performance appraisals, distinguished increases and/or disciplinary actions. Identifies and takes action to improve employee performance. Completes performance reviews within time-frame prescribed by City policy. Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility/opportunity. Defines roles and responsibilities, motivates and challenges employees, delegates effectively, and rewards contributions.
Develops realistic plans, sets goals, aligns plans with City’s goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others. Creates and communicates a long-term vision, balances short and long term goals, keeps own and team's work aligned with overall goals, creates and adjusts strategic plans. Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, solves problems creatively.
Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
ESSENTIAL JOB FUNCTIONS (All responsibilities may not be performed by all incumbents.)
Carries out supervisory responsibility in accordance with policies, procedures and applicable laws including: interviewing, hiring and training, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Serves as senior law enforcement officer performing duties including: protection of life and property, aiding the injured and providing a safe environment for citizens and other persons, responding to calls for service, making arrests, collecting evidence, providing first aid, issuing traffic citations and other generalized law enforcement duties.
Serves as "on-call" officer for major incidents, crimes and questions.
Processes crime scene, collects evidence, packaging same, lifts fingerprints as required.
Prepare a variety of reports, records, and correspondence relate to assigned area.
Conduct staff meetings to ensure communication of policies, procedures, laws, court decision, and other relevant information.
Assists in developing and recommending annual operating budget for area of responsibility; in overall administration of department.
Review reports in area of assignment.
Prepare and/or participate in special assignments.
Investigates complaints both internal and external regarding police officers.
Act as liaison to other department personnel, law enforcement agencies, and court personnel.
Develops/implements training programs; maintains training records to ensure state compliance.
Develops/recommends and provides in-service training; schedules in-service training.
IMPORTANT JOB FUNCTIONS
Formulates and implement plans and procedures to improve operations and services.
Serves as liaison to, and a member of, a variety of committees and groups, including State’s Attorney Office.
Identify crime trends, patterns, and problems,
Performs other related duties as assigned.
MATERIAL AND EQUIPMENT USED
- General Office Equipment
MINIMUM QUALIFICATIONS REQUIRED
Education and Experience
High School diploma and,
Five years of progressively responsible experience; or,
Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Licenses and Certifications
Valid State Driver's License.
State Certified Police Officer.
MILES/NCIC Certification, desirable.
KNOWLEDGE, SKILLS, AND ABILITIES
Principles, practices, and concepts of modern police administration, enforcement and investigation.
Applicable state, federal and local ordinances, laws, rules and regulations.
Departmental policies and standard operating procedures.
Recordkeeping, report preparation, filing methods and records management techniques.
Basic budgetary principles and practices.
Administration of staff and activities, either directly or through subordinate supervision.
Methods and techniques of research, statistical analysis and report presentation.
All computer applications and hardware related to performance of the essential functions of the job.
First aid procedures and equipment.
Crime scene processing procedures and regulations.
Crime prevention techniques.
Defensive tactics to protect self and others.
Defensive driving techniques.
Crime patterns, potential problem areas within City, prior offenders within City.
Interrogating witnesses, suspects, and others.
Using tact, discretion, initiative and independent judgment within established guidelines.
Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.
Applying logical thinking to solve problems or accomplish tasks; to understand, interpret and communicate complicated policies, procedures and protocols.
Communicating clearly and effectively, both orally and in writing.
Planning, organizing, assigning, directing, reviewing and evaluating the work of staff.
Selecting and motivating staff and providing for their training and professional development.
Preparing clear and concise reports, correspondence and other written materials.
Using various firearms.
Mental and Physical Abilities
Ability to communicate with a wide range of individuals and groups.
Ability to quickly and accurately assess changing situations and make appropriate decisions based upon available information.
Ability to prioritize, delegate and make decisions.
Ability to read, analyze and interpret professional periodicals and journals, technical procedures and government regulations.
Ability to speak effectively before groups of employees.
Ability to speak effectively before public groups and respond to questions.
Ability to write reports, correspondence, procedure manuals.
Ability to add, subtract, multiply and divide whole numbers, common fractions and decimals.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to rapidly recall names, faces, and details of incidents.
Ability to respond calmly during emergencies.
Ability to climb up and over or jump over, across, or ascend/descend large obstacles; pursue suspects on foot, and push/pull self through various openings.
While performing the essential functions of this job the employee is frequently required to stand, sit, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, speak and hear, use visual acuity including depth perception, night vision, peripheral vision; and lift and/or move up to 25 pounds.
While performing the essential functions of this job the employee is occasionally required to walk, climb or balance, and lift and/or move up to 100 pounds.
While performing the essential functions of this position the employee is frequently exposed to outdoor weather conditions, work near moving mechanical parts, work in high precarious places, risk of electrical shock, and work with explosives, and occasionally exposed to blood borne pathogens.
The incumbent's working conditions are typically moderately quiet and occasionally moderately loud at crime scenes. Work requires irregular hours/shifts.
file: Police Lieutenant
This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.