City of Takoma Park, MD Class Specification

DEPARTMENT: Public Works
REPORTS TO: Vehicle Maintenance Supervisor
DATE: 04/2009
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Under general supervision, performs diagnostics, trouble shooting, and repairs on cars, trucks, and other equipment; rebuilds engines and replaces tires.


Customer Service

Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands all City services, maintains pleasant and professional image. Anticipates, monitors and meets the needs of internal and external customers and responds to them in an appropriate manner. Continually seeks to provide the highest quality service to all customers. Listens carefully when dealing with the public and communicates concern through tone of voice and by taking action to solve their problems in a timely manner. Complies with the City’s Customer Service Policy, including 24-hour response time for telephone calls and e-mails. Explains departmental and City issues to the public in a manner that demonstrates interest and concern for their problems. Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.


Communicates well both verbally and in writing when required, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts. Keeps key employees informed regarding relevant information. Shares information with other members of the team to foster teamwork and to further attainment of the City’s goals. Written and oral information is presented in a manner that projects a positive and professional image of the City.

Reports problems, concerns, issues that should be corrected. Readily shares information and ensures that team members are kept informed and up-to-date. Establishes team and individual accountability for goals, objectives and outcomes. Intervenes as necessary to identify and resolve conflict among team members. Makes conscious and deliberate efforts to build team spirit and identity.

Job Knowledge

Understands duties and responsibilities, has necessary technical skills, understands the City’s mission/values, keeps job knowledge current. Demonstrates the appropriate level of proficiency in the principles and practices of one’s field or profession. Demonstrates a commitment to continuous improvement, including the understanding and application of technology where appropriate. Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. Prioritizes well and reacts to opportunities. Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.



Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.

Decision Making/Judgement

Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others. Knows when to notify and/or involve the  department head or the City Manager prior to making a decision.


Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.Teamwork

Personal Organization

Keeps information organized and accessible, maintains clean/functional work space, workssystematically/efficiently, manages time well.

Work Environment/Safety

Promotes mutual respect, keeps workplace clean and safe, supports safety programs. Acknowledges that accidents are avoidable and that any accidents which involve them are not due to their carelessness.


Performs preventive maintenance on cars and trucks.

Performs brake repairs on cars and trucks including rotors.

Repairs suspension.

Repairs air conditioning on cars and trucks.

Completes repair tickets.

Changes tires on cars and trucks.

Diagnosis and repairs electrical problems on cars and trucks.

Repairs leaf machines, snow plows and other equipment.

Replaces engines in cars and trucks.

Performs clutch replacements in trucks.

Replaces brake lines and anti-lock brakes.

Orders parts as needed.

Performs routine maintenance on shop area.

Repairs transmissions.

Performs test drives, picks up and delivers needed parts and equipment.


Repair and empty parking meters.

Assists in Building Maintenance as needed.

Performs other related duties as assigned.


  • Lifts
  • Steam Cleaner
  • Miscellaneous Hand Tools
  • Electronic Monitor 4000
  • Tire Changer
  • Air Wrench
  • Brake Lath
  • Engine Hoist
  • Test Light
  • Trans Jack
  • Wheel Lift
  • Welder
  • Coolant Recovery
  • Tune-up Machinre
  • Volt Meter
  • Wheel Balance
  • Battery Charger
  • A/C Recovery


Education and Experience

Associate's degree or equivalent from an accredited two-year technical school; and,

One to two years of progressively responsible related experience; or,

Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Licenses and Certifications

Valid Commercial Driver's License (Class B w/ Air Brakes).

A/C Recovery License.

Brake Inspector desirable.


Knowledge of:

Methods, tools and equipment utilized in the repair and maintenance of a wide variety of vehicles and equipment.

Hydraulics, electrical systems, gas and diesel engines.

Techniques utilized in welding and fabricating parts.

Recordkeeping, report preparation, filing methods and records management techniques.

Standard business arithmetic, including percentages and decimals.

Skill in:

Diagnosing and repairing a variety of vehicles and equipment.

Communicating clearly and effectively, both orally and in writing.

Mental and Physical Abilities

Ability to understand and carry out oral and written instructions, giving close attention to detail and accuracy.

Ability to write simple correspondence.

Ability to read and interpret documents such as safety rules, operation and maintenance instructions, procedure manuals, and so forth.

Ability to deal with problems involving several concrete variables in standardized situations.

While performing the essential functions of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, speak and hear, and lift and/or move up to 50 pounds.

While performing the essential functions of this job the employee is occasionally required to lift and/or move up to 100 pounds.

Working Conditions

While performing the essential functions of this position the employee is frequently exposed to work near moving mechanical parts, work in high precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock, and work with combustibles/flammable.

The incumbent's working conditions are typically quiet to loud.

file: Mechanic

This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.