Building Maintenance Specialist

City of Takoma Park, MD Class Specification

CLASS TITLE: Building Maintenance Specialist
DEPARTMENT: Public Works
REPORTS TO: Facility Maintenance Supervisor
FLSA STATUS: N
SALARY GRADE: 27
EEO CODE: 8
DATE: 02/2009
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JOB SUMMARY AND DISTINGUISHING FEATURES OF THE WORK

Under general supervision, maintains and repairs general facility infrastructure.

CORE COMPETENCIES

Customer Service

Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands all City services, maintains pleasant and professional image. Anticipates, monitors and meets the needs of internal and external customers and responds to them in an appropriate manner. Continually seeks to provide the highest quality service to all customers. Listens carefully when dealing with the public and communicates concern through tone of voice and by taking action to solve their problems in a timely manner. Complies with the City’s Customer Service Policy, including 24-hour response time for telephone calls and e-mails. Explains departmental and City issues to the public in a manner that demonstrates interest and concern for their problems. Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.

Communication

Communicates well both verbally and in writing when required, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts. Keeps key employees informed regarding relevant information. Shares information with other members of the team to foster teamwork and to further attainment of the City’s goals. Written and oral information is presented in a manner that projects a positive and professional image of the City.

Reports problems, concerns, issues that should be corrected. Readily shares information and ensures that team members are kept informed and up-to-date. Establishes team and individual accountability for goals, objectives and outcomes. Intervenes as necessary to identify and resolve conflict among team members. Makes conscious and deliberate efforts to build team spirit and identity.

Job Knowledge

Understands duties and responsibilities, has necessary technical skills, understands the City’s mission/values, keeps job knowledge current. Demonstrates the appropriate level of proficiency in the principles and practices of one’s field or profession. Demonstrates a commitment to continuous improvement, including the understanding and application of technology where appropriate. Operates within the organization's formal and informal structures, builds allies and  relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. Prioritizes well and reacts to opportunities. Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

ROLE COMPETENCIES

Adaptability/Flexibility

Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts

Decision Making/Judgment

Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others. Knows when to notify and/or involve the department head or the City Manager prior to making a decision.

Initiative

Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.

Personal Organization

Keeps information organized and accessible, maintains clean/functional work space, works systematically/efficiently, manages time well.

Work Environment/Safety

Promotes mutual respect, keeps workplace clean and safe, supports safety programs. Acknowledges that accidents are avoidable and that any accidents which involve them are not due to their carelessness.

ESSENTIAL JOB FUNCTIONS

Performs plumbing preventative maintenance and repairs to include: replaces leaking pipes, unclogs drains, repairs flush valves, water fountains, sinks, toilets, and urinals.

Assists in preparing operating budget.

Schedule work done by outside contractors.

Performs preventive maintenance on HVAC equipment, changes filters, belts, and greases equipment.

Performs basic electrical system repairs and maintenance; trouble shoots problems, installs electric motors, wiring, outlets, and fixtures.

Paints City-owned buildings; waxes and buff floors.

Performs carpentry and minor wall construction and repair.

Inspects all facilities daily to ensure systems are working properly.

Orders all supplies used in building repair and maintenance.

Attends and participates in staff meetings, completes required forms and paperwork, and prepares work program and reports work progress periodically.

Serves as liaison between the City and various service providers.

IMPORTANT JOB FUNCTIONS

Respond to emergency calls after hours.

Performs other related duties as assigned.

MATERIAL AND EQUIPMENT USED

  • Computer
  • Power Tools
  • Testing Equipment
  • Plumbing Snake
  • Cleaning Equipment
  • Hand Tools
  • Snow Blower
  • Service Van
  • Ladder
  • Key Machine
  • Small Dump Truck

MINIMUM QUALIFICATIONS REQUIRED

Education and Experience

High School diploma or GED, supplemented by two years technical training in facility maintenance; and,

Two to three years of progressively responsible related experience; or,

Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Licenses and Certifications

Building Engineer II Certification

HVAC Certification

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

Principles and practices of building maintenance and repair.

Principles and practices of plumbing, HVAC, and electrical system maintenance and repair.

Recordkeeping, report preparation, filing methods and records management techniques.

Basic budgetary principles and practices.

All computer applications and hardware related to performance of the essential functions of the job.

Skill in:

Operation and use of all assigned equipment utilized in the performance of the essential functions of the position.

Interpersonal skills necessary to effectively interact with internal staff, citizens, and other departmental staff as needed, in a courteous and friendly manner.

Using tact, discretion, initiative and independent judgment within established guidelines.

Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.

Communicating clearly and effectively, both orally and in writing.

Mental and Physical Abilities

Ability to read and interpret documents such as safety rules, operation and maintenance instructions, procedure manuals, and so forth.

Ability to deal with problems involving several concrete variables in standardized situations.

While performing the essential functions of this job the employee is frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, speak and hear, and lift and/or move up to 50 pounds.

While performing the essential functions of this job the employee is occasionally required to lift and/or move up to 100 pounds.

Working Conditions

Frequent exposure of work time to dirt, dust, and noxious fumes and odors; exposure to hazardous situations which involve exposure to heavy machinery, hazardous chemicals, or power tools occurs frequently.

The incumbent's working conditions are typically moderately quiet to loud.

file: Building Maintenance Specialist

This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.